Support

We love to hear from our users.

Please email your queries to picmyna@silkenmermaid.com

We read all emails and we usually reply within 1 business day.

FAQ

I placed an order, but didn't receive the email with the file to download?

We send you an order fulfilment email that contains a link to download the file. If you didn't receive that email, please check your "Spam" folder. Additionally, check your "Promotions", and "Social" folders. Sometimes, the automated email filters send the order fulfilment email to these folders. If you still can't find the email, please write us an email at the email address mentioned above.